Student Support

Life is sometimes hard to manage. A friendly chat may be all you need. We’re here to help, ask us anytime and we can point you in the right direction.

Student Support

Student Space from Student Minds

One-to-one support for whatever challenge you’re facing, designed for students. Whether it’s your mental health, your studies, money, housing or relationships, we’re here to support you.


Text: STUDENT to 85258


Call: 0808 189 5260






Advice and support for anyone experiencing a mental health problem.


Call: 0300 123 3393 


Text: 86463





Students Against Depression

Self help guides and tips for depression and anxiety.



Big White Wall

Online mental health community, accessible any time, anywhere.


Call: 020 3691 1955





Equality and Diversity

Prime Student Living are committed to promoting equality of opportunity and creating a living environment that is inclusive and free from discrimination, harassment, bully, or victimisation. We believe all our residents should be treated with respect and dignity. Promoting a diverse culture within our properties, as an employee, with our business partners and within our community.


We are committed to equality, diversity, and inclusion in everything we do. We are serious about equality and treat people fairly.


We will help ensure fair treatment for all our students, regardless of race, ethnic origin, or nationality; gender; disability, whether mental or physical; religion; marital or family status; sexuality or sexual orientation; age or physical appearance.


When allocating our resident applications, we ensure:

  • Student preferences when choosing a room are given highest priority
  • Our procedures comply with Equality Act 2010
  • To make adjustments meeting the needs of disabled students, where needs identified through an appropriate assessment process are reasonable, as defined in the Act and within a reasonable timeframe
  • We work with educational institutions to meet identified needs where practicably possible


We recognise that equality issues are complex and therefore this list is not exhaustive. We strive to review, educate ourselves and adapt progressively.

Amparo – Support following suicide

Amparo provides emotional and practical support for anyone who has been affected by a suicide. This includes dealing with police and coroners; helping with media enquiries; preparing for and attending an inquest and helping to access other, appropriate, local support services.


Call: 0330 088 9255

Bullying UK

A website for both children and adults affected by bullying.


Call: 0808 800 2222

SOS Silence of Suicide

SOS Silence of Suicide was formed as a social support group in 2015 and became a Charity in 2017 following Michael and Yvette’s multiple lived experiences of losing loved ones to suicide.


Call: 0300 1020 505 – 4pm to midnight every day


Whatever you’re going through, a Samaritan will face it with you. We’re here 24 hours a day, 365 days a year.


Call: 116 123




Self-help App:

NHS Support

The NHS provides free mental health services. You may need a referral from your GP to access them.  Visit the NHS website for more information.



Your University/Student Union

Your university or Students Union will have support available or can refer you to their preferred charity. You can use this tool to find appropriate support at your university:

Your Property Team

Your property team is there to help and support your though you stay with Prime. We’re more than happy to listen, and find the help you might need. Just come and talk to us, we’re here for you.


Campaign Against Living Miserably is a leading movement against suicide. This is a UK helpline and webchat which runs from 5pm to midnight, 365 days a year for anyone who has hit a wall for any reason, who need to talk or find information and support.


Call: 0800 58 58 58


This is a helpline for children and young people in the UK. Calls are free and the number won’t show up on your phone bill.


Call: 0800 1111

PAPYRUS – Prevention of young suicide

An organisation supporting teenagers and young adults who are feeling suicidal.


Call: 0800 068 41 41

Shout Crisis Text Line

Shout 85258 is a free, confidential, 24/7 text messaging support service for anyone who is struggling to cope.


Text: “SHOUT” to 85258