Application Terms and Conditions
AKA the boring but important bit, so please give it a read!
These Application Terms and Conditions set out the terms by which we handle your application until the Tenancy Agreement / Licence and booking is complete.
We request an Advance Rent Payment of £100 to be paid at the time of your application. The Advance Rent Payment will be deducted from the total value of your first rental payment. It’s not an additional fee or admin charge. An Advance Rent Payment is a “holding deposit” as defined in paragraph 3(2), Schedule 1 of Tenant Fees Act 2019 to secure your room.
We will use the Advance Rent Payment to secure your booking application until the booking is complete, at which time it will be held in accordance with the terms of your Tenancy Agreement / Licence.
A separate refundable Security Deposit of £250 is also required. For new customers this isn’t due until the same time as your first rental payment. For existing customers who rebook, the Security Deposit will be rolled over from the previous booking to the new booking and if the value of the Security Deposit we already hold is less than £250, you will need to pay the difference by the due date.
Upon receipt of applications from all customers, Prime Student Living will allocate you a room and send an email with instruction to access the Resident Portal to review and electronically sign your Tenancy Agreement / Licence. Your guarantor, if applicable, will then be sent an email to access the Guarantor Portal to review and electronically sign your Tenancy Agreement / Licence.
No-one (including parents/guardians and 3rd party booking agents) is permitted to book on your behalf. Please ensure you process your own application, with your own email address and access the Resident Portal to review and sign your Tenancy Agreement / Licence online personally.
A booking will only be considered complete when you receive a ‘Booking Complete’ email AND all items in the ‘to-do’ section of the Resident Portal AND Guarantor Portal are completed.
If you have chosen to pay Rent via instalments and nominated a UK guarantor, this person must complete the Guarantor Portal within 7 days of receiving the notification email from us, otherwise, we reserve the right to change your rental payments via instalments to a single annual payment in full in advance of moving in.
When we allocate your a room, you have 7 days to complete and sign the Tenancy Agreement / Licence. Failure to sign the Tenancy Agreement / Licence within 7 days may result in your booking being cancelled, with prior warning, and your Advance Rent Payment being retained by us.
Once you have signed your Tenancy Agreement / Licence you have 7 days to cancel free of charge (”Cooling-Off Period”), unless your contract has commenced. If you sign the Tenancy Agreement on or after 1st August, the Cooling-Off Period will be reduced to 2 days.
Should you cancel after the Cooling-Off Period you will need to find a suitable tenant to take over your contract. We charge £50 for the administration of a contract take over.
Please make sure that all the information on the application form is correct. Rooms are allocated on a first-come, first-served basis, so we cannot always guarantee your preferences. Incorrect information may delay the processing of your application.
Rent, Deposit and Charges, along with their due dates are clearly listed within your application and Tenancy Agreement / Licence. Please make sure you are comfortable with these payments before proceeding to completion.