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Frequently Asked Questions

Moving into student accommodation and away from home, it’s only natural to have lots of questions. With many years experience in providing student accommodation, we’ve compiled the most frequently asked questions below.


But if you have a specific question to ask, don’t hesitate in contacting the relevant local office.

Can I live with my friends?

Absolutely! Just ensure you include their names on your application and, availability permitting, we will allocate you all to the same cluster flat.

Some of our properties also offer Dual Occupancy in Studio apartments, this means couples can live together and share the costs. Please contact the property if you would like further information.

Can I choose who I share with?

As part of your application you are asked if you have certain preferences in people you wish to share with, such as gender of flatmates.  You can also add any other preferences on your application such as year of study etc. We cannot guarantee all preferences will be met and we will not discriminate when allocating rooms.

Is there a booking fee?

No, we do not charge a booking fee, just a refundable deposit at the time of booking.

How much is the deposit and when do I need to pay this?

The deposit is £250.00 and is payable at the time of making your application. After your 14-day cooling off period your deposit will be held by a Deposit Protection Scheme. Details of which will be sent directly to you after your deposit has been lodged with them. This information is also listed with your Tenancy Documentation for you to sign upon booking.

What is a guarantor?

A guarantor is someone who will fulfil your contractual obligations if you fail to do so – this includes paying any rent or other monies owed to us if they are not paid by you. Your guarantor must be over the age of 18 and live in the UK.  They must be financially capable of covering your payment commitments, if necessary. The guarantor must provide copies of photo ID and proof of residence, dated within the last 3 months. This could be a utility or council tax bill.

What is the next stage after booking?

After you have made your booking and paid the deposit we will allocate you a room and send you tenancy documents to sign. If you are paying by instalments then your guarantor will also need to sign. We need original signatures on this documentation, as it is legally binding. Therefore please post or hand deliver to the relevant property address. Please do not post to the landlord address of Manchester International Office Centre.

Can I scan and email the Tenancy Documents?

If posting or handing to site is difficult for you. For example if you are overseas, then we will accept scanned copies to speed up the booking process. However, we must also receive the original signatures within 14 days. Failing to submit original signed Tenancy Documents will affect your booking and/or move in process.

Will I receive a copy of the Tenancy Documents signed by the landlord?

Yes, A copy of the signed and dated Tenancy Documents will be provided to you when you move in to the accommodation. If you wish to receive a signed copy before the commencement of the tenancy then please request this from your accommodation team.

Can I extend my contract length?

We’ll always work to make sure we can make extensions where possible. Please have a chat with your property team who will do everything they can to make it happen.

Can I move in to my room earlier than the contract start date?

Some of our properties will be able to accommodate you and allow early arrivals. Please contact the accommodation office to make this request. Additional charges will apply.

Are utilities included in the rent?

Utility costs are included in the rent.

Are TV licences included in the rent?

TV licences are not included in the rent.

Are there any other additional costs?

Some properties may offer additional add on facilities such as car parking, launderette etc. which will be chargeable. However, there are no additional costs to booking and living with us. In some of our properties we even provide each cluster flat or studio with their own washer/dryer. Therefore you will not be faced with laundry costs. Bonus!