Making your booking

Making your booking

It sounds great, how do I book?

It’s easy. Click here, choose your city and start your application by clicking BOOK NOW. Need a hand? Just get in touch, that’s what we’re here for. You can drop us an email, give us a call, or message us on Live Chat or social media.

Who can my guarantor be?

They must be a UK resident in professional, full-time employment. They’ll need to provide proof of ID and proof of address, like a utility bill dated within the last three months.

Can we book as a group?

Of course! If you’d like to live with your friends, you’ve come to the right place! If you refer your friends to live with us, they will get £100 off their rent or Amazon vouchers and we’ll give you £100 off too!

Can I book for a single semester?

It depends on the property, but contracts are usually at least 44 weeks. If there is an available room we may be able to offer a shorter contract, so please contact our property team directly to find out. (If you’re booking after the contract start date, then we’ll shorten the contract accordingly.) For summer lets, please check out our property pages, where you’ll find if we have availability and what’s on offer. Our property teams are on standby for any help you need 😊

Can I extend my contract length?

We’ll always work to make sure we can make extensions where possible. Please have a chat with your property team who will do everything they can to make it happen.

What happens after I've finished my application?

You’ll be updated by email every step of the way, and our team are on hand to chat too. 


Once your application is in we’ll assign you a room which will trigger an email guiding you to your Resident Portal to digitally sign your tenancy documents.


If you are paying by instalments then your guarantor will need to upload some documents and sign your tenancy agreement. 

Do I need a guarantor?

That depends… If you choose to pay by instalments, you’ll need a UK-based guarantor. Pay your rent annually and you won’t need a guarantor. If you’re an International customer and wish to pay by instalments, Housing Hand can act as your Guarantor.

Can I choose my own room?

Yes, take your pick! You can even tell us who you’d like to live with (which university, course, age etc.) and we’ll pair you to the perfect flat. But be quick as rooms sell fast!

Can I take a look around?

Yes, you’ve a few options. Contact our amazing property team to arrange a look around, or if you’re too far away, ask us about FaceTime viewings. You’ll also find 360° tours on our website property pages to give you a good feel of the place.


You can booking a viewing directly here:


Portsmouth, Stanhope House


Cardiff, Howard Gardens


Coventry, Trinity View


Leeds, Sycamore House


Swansea, Coppergate

When can I move in?

If you’re joining us in September 2022 then check-in starts from Saturday 10th September.


If you need an earlier check-in then get in touch and we’ll do all we can to help. 


Looking for somewhere to stay now or over summer? Many of our properties have short-term lets available, check out the city page. 

Dual occupancy - can I book a room and stay with my partner?

Yes, we have allocated studios at some of our properties which are able to accommodate two people (only one bed in the studio).


We don’t have any additional fees for dual occupancy, who can put a price on love after all!