The best way to let us know something needs fixing or you have a maintenance requirement is to report this in our resident portal (selecting the hammer & spanner symbol!).

Simply select ‘Log Maintenance Issue’ choose the appropriate ‘Repair Location’ and ‘Repair Type’ and add your explanation.

You can even let us know if you would like to be in your room when we come to resolve the problem or if you are happy to let us do this whilst you are out.

The system will provide you with updates to let you know the progress being made and when the issue is fixed.

Our WIFI provider is called Glide. Select this from the list of options available in your browser and follow the simple step by step process to create an account. You can connect up to five devices, completely free of charge.

No. With us, you’re covered! You get free Howden contents insurance for up to £10,000. So you can relax knowing that items in your room are covered against fire, flood and theft.
It’s important to read your policy so you know what’s included and what’s not covered. For full details please check your Welcome Pack or ask your property team for help.

If you do have the misfortune of anything happening to your possessions, contact your property team before making your claim.

You also have the option to upgrade your insurance to include accidental cover, or for your laptop or bike when you are at university or out and about for a small additional charge.

Absolutely! All our properties have a dedicated and secure bike store.

All our studios and apartments are fully equipped with everything you need to call it home!

Relax and get a great night’s sleep in our double beds and there’s plenty of storage for your clothes and belongings.

Each room has a large desk and study chair with plenty of power sockets.

Bathrooms have showers, a wash basin and your own loo.

Kitchens are fully equipped with an oven/microwave, hob, fridge/freezer, plenty of cupboard space, toaster, kettle, iron and ironing board, mop and bucket, dustpan and brush, so no need to bring any of these with you.

Just bring your own plates, cups, glasses, cutlery, pans etc. and any other little luxuries like your favourite coffee machine or blender!

Of course! This is your home so guests are welcome for a night or two.

You will need to let the onsite team know in advance and they will need to check in and out of the building at reception for health & safety reasons.

Don’t worry, there’s always someone onsite to help! If you’re locked out after hours, please call the out of hours number. Be sure to add this to the contacts in your phone. You can find the out of hours number in your Welcome Pack or ask one of the team at reception.

All sites have the same speed over wired and wireless connection which is 100Mbps download and 10Mbps upload.  So you’ll have access so super speedy WIFI – Whoosh!

Absolutely! And there’s no messing about with coins and cards, you can pay via the App on your phone and there’s loads of different cycles to choose from to suit the type of clothes you want to wash and dry.

Your kitchen comes fully equipped. You’ll find a full-sized oven, hob, fridge/freezer, plenty of cupboard space, toaster, microwave and kettle. There’s even a TV and a washer/dryer – yes, really! Some shared apartments also include a dishwasher. The free ironing board, iron, mop and bucket saves you splashing out on those too.

Just bring your own plates, cups, glasses, cutlery, and anything extra you’d like (toastie machine? Blender?) Pop a message on your exclusive Facebook group or apartment group chat to see what you can share.

We always choose city centre locations with fantastic access to public transport and cycle routes. But if you do choose to bring your car, you’ll find car park options nearby.

We have an EPC for each property. Find yours here, and learn what they really mean!