Cancellation Policy
Academic Year 2024/25 & 2025/26
1) After you have completed the application process on the Prime Student Living online booking system and paid the Advance Rent Payment, we will notify you that we have reserved a room and we will ask you to you sign the Tenancy Agreement / Licence. If you do not sign the Tenancy Agreement / Licence within 7 calendar days of our notification, we may cancel your booking application, giving notice by email, and we will make no charge other than the Advance Rent Payment, which we will retain.
2) Unless the Tenancy Agreement / Licence has already commenced (meaning the Tenancy Start Date is on or before the date the Tenancy Agreement / Licence is signed by you) or you have already collected the keys to your accommodation, once you have signed the Tenancy Agreement / Licence you have a “Cooling-Off Period” of 7 calendar days commencing on the date you sign the Tenancy Agreement / Licence. If you book on or after 1st August for the academic year due to commence in the following month of September, the Cooling-Off Period will reduce to 48 hours from the date and time you sign the Tenancy Agreement / Licence. During the Cooling-Off Period if you decide to cancel your accommodation booking you must do so in writing or by sending an email directly to the Property Team and we will fully refund the Advance Rent Payment and release you from the Tenancy Agreement / Licence. At the point you receive your Room key and check in to your accommodation, the Cooling-Off Period will immediately and automatically end.
3) Once the Tenancy Agreement / Licence has been signed and the Cooling-Off Period has ended;
a) You will be bound by the terms of the Tenancy Agreement / Licence
b) The Advance Rent Payment is a “holding deposit” as defined in paragraph 3(2), Schedule 1 of Tenant Fees Act 2019 and will be held until the first Rent payment falls due under your Tenancy Agreement / Licence and will be offset against the amount due.
c) You will remain liable for the full Rent due under the Tenancy Agreement / Licence for the whole of the Tenancy Period.
d) You will be required to pay a security Deposit prior to the commencement of the Tenancy Period at the same time as the first Rent payment falls due under your Tenancy Agreement / Licence.
e) There are only certain circumstances where you may be able to terminate the Tenancy Agreement / Licence and be released from the terms of the Tenancy Agreement / Licence:
(1) If your offer of a place at a relevant University / Higher Education Institute is withdrawn as a result of you not achieving the required entry grades that prevents you taking up your place on your course by 24th August, you must provide satisfactory evidence that the Landlord finds acceptable within 7 calendar days of the results, or a decision being published or reached. This is applicable to first year students only.
(2) If you are an International Student and your application for a student visa to study in the UK is rejected prior to 14th August for the academic year due to commence in the following month of September.
(3) If having started your course you are medically discharged from the University / Higher Education Institute, you must provide satisfactory evidence that the Landlord finds acceptable within 7 calendar days of the decision being reached.
In any other circumstance (For example having started your course you are evicted from the University/HEI, you voluntary withdraw from your course, or you are no longer a student) you will be bound by the full terms of the Tenancy Agreement / Licence and you will have to pay all amounts due under your Tenancy Agreement / Licence unless a replacement Tenant is found for your Room who is satisfactory to the Landlord.
If you request for the Tenancy Agreement / Licence to be terminated after the Cooling-Off Period and a replacement tenant is found either before or after the Tenancy Start Date, or after you have collected the keys to your accommodation and moved in, you will be charged in accordance with the relevant clauses of your Tenancy Agreement / Licence. If we confirm to you that a satisfactory replacement tenant has been found for your Room, there is no outstanding Rent arrears and the relevant fee has been paid, the Landlord will then release you from your Tenancy Agreement / Licence with effect from the start date of the new Tenancy Agreement / Licence with the replacement tenant. The entering into a new Tenancy Agreement / Licence with a replacement tenant will be entirely at the discretion of the Landlord and/or the Property Manager.
If you are eligible for release from the Tenancy Agreement / Licence, we will arrange to return your Deposit (if you have already moved into your accommodation, this would be minus any deductions relating to the condition of your room/flat upon your departure in accordance with the relevant clauses of your Tenancy Agreement / Licence).