Stanhope House Essential Repair Work

Frequently Asked Questions

The Landlord of Stanhope House has informed Prime Student Living that essential repair work is required to urgently remedy issues that have been identified following a building inspection. We unreservedly apologise for this very unexpected, disappointing and inconvenient news. Please see the key information below that we hope will help, but please remember we’re on hand for any other queries or questions you may have.

Why are repair works required?

During a building inspection a number of issues have been identified that require urgent repair. Unfortunately, the essential building work to rectify the problems are crucial and are required to be carried out as soon as possible. We apologise for this unexpected, disappointing and inconvenient news.

What repair work is taking place?

Essential repair work commenced earlier this year and is required to remedy issues that have been identified following a building inspection. The contractors who have been undertaking this work anticipated they would be finished in time for the start of the new 2021/22 academic year. However, due to unforeseen circumstances, work in some parts of the building has not yet been completed. Unfortunately, this means outstanding repairs will continue to take place at the start of your new tenancy for 2021/22 in other parts of the building from your own room. Repairs need to be made to parts of the building that cannot be seen. Specialist contractors have been removing internal walls to access the necessary areas to undertake the work. The extensive and intrusive nature of the work is why we asked some residents in the 2020/21 academic year to temporarily relocate to an alternative room whilst repairs take place and why we will be leaving rooms on floors 1 & 3-6 without residents to allow the contractor to undertake work in these rooms with minimal impact to residents in the rest of the building. As this work is taking place in other parts of the building from your own room, any disruption and disturbance should be minimal. In addition to internal repairs, some work will be taking place on the outside of the building. To carry out this work contractors will need to abseil down the outside of the building. For privacy reasons we will let you know in advance when this is taking place, so you are aware when contractors may be outside your window to either conduct repairs or passing your window on their way to undertake repairs elsewhere on the side of the building to allow you to be vigilant of their presence during this period.

Should I be worried about the repair works?

Whilst the essential repair work is crucial and needs to take place as soon as possible, there is no reason for you to be worried or concerned. There is no risk to your health, safety and wellbeing which is our top priority.

When will building work take place?

Essential repair work commenced earlier this year and contractors who have been undertaking this work anticipated they would be finished in time for the start of the new 2021/22 academic year. However, due to unforeseen circumstances, work in some parts of the building has not yet been completed. Unfortunately, this means outstanding repairs will continue to take place at the start of your new 2021/22 tenancy in other parts of the building from your own room. We apologise for this unexpected, disappointing and inconvenient news. We appreciate this is frustrating and we are doing everything we can to make the process as trouble-free as possible.

How long will building work last?

The essential repair work for the building is extensive and anticipated to take place over several months during 2021. The contractors who have been undertaking this work anticipated they would be finished in time for the start of the new 2021/22 academic year. However, due to unforeseen circumstances, work in some parts of the building has not yet been completed. Unfortunately, this means outstanding repairs will need to continue during September 2021 for several more weeks. We have been working hard to create a plan with the construction contractor that minimises any disturbance. To reduce disruption and keep any noise to a minimum, repair work has been organised to take place floor by floor. This is to contain work within a small part of the building at any one time for your safety and wellbeing. Work will take place on floors 1 & 3-6. To reduce disruption further, we will be leaving rooms on floors 1 & 3-6 without residents to allow the contractor to undertake work with minimal impact to everyone on other floors in the rest of the building.

Why can’t the repair works wait until the end of the academic year?

The Landlord has identified essential repairs are required with work needing to be carried out as soon as possible. Work commenced earlier this year and was due to be complete for the start of the 2021/22 academic year. Unfortunately, this urgent repair work cannot wait until the end of the 2021/22 academic year when your Tenancy Agreement comes to an end and you move out.

Do I need to move room?

If you booked a room with us for the 2021/22 academic year on floors 1, or 3-6 we have already sent you communication asking to re-allocate you to an alternative room on another floor in the building. This is so we can leave rooms on these floors empty without residents, allowing the contractor to undertake work in these rooms with minimal impact to everyone on other floors in the rest of the building. If you booked a room on floors 1 or 3-6 and have not been in touch with us please do so as soon as possible prior to check in so we can discuss your new room with you.

In addition, due to unforeseen circumstances, repair work on floor 13 has not been completed on time for the start of the 2021/22 academic year and is over running. Residents on floor 13 will be re-allocated to a temporary alternative room while work to rooms on floor 13 are finished. We apologise for this unexpected, disappointing and inconvenient news at such short notice. Once essential repairs to floor 13 are complete which is expected to take up to two weeks, those in temporary alternative rooms will need to move into the room you were allocated on floor 13.

When will I need to move room?

If you booked a room with us for the 2021/22 academic year on floors 1, or 3-6 we have already sent you communication about re-allocating you to an alternative room on another floor in the building. You will move into the alternative room from the start of your tenancy when you check-in for the full duration of your tenancy period. We do not anticipate you moving into the room you originally booked. This is so we can leave rooms on these floors empty without residents, allowing the contractor to undertake work in these rooms with minimal impact to everyone on other floors in the rest of the building. If you booked a room on floors 1 or 3-6 and have not been in touch with us please do so as soon as possible prior to check in so we can discuss your new room with you.

Which alternative room will I be allocated?

If you booked a room with us for the 2021/22 academic year on floors 1, or 3-6 we have already sent you communication about re-allocating you to an alternative room on another floor in the building. We will also have informed you of the alternative room we have allocated to you. We intend to allocate an alternative room as similar as possible to that which you originally booked retaining existing household bubble shared flat residents together where possible. The alternative room may not be exactly the same as the room you originally booked and will be in a different location of the building on a higher floor. If you booked a room on floors 1 or 3-6 and have not been in touch with us, please do so as soon as possible prior to check in so we can discuss your new room with you.

If you have been allocated a room on floor 13 for the 2021/22 academic year you will be re-allocated a temporary alternative room while over running essential repair work to rooms on floor 13 are finished. We intend to re-allocate a temporary alternative room as similar as possible to that which you were allocated on floor 13, but this may not be possible in all cases and we may need to allocate you into a different room type in a different location of the building. However, this is only for a short period while essential repairs to floor 13 are completed. This is expected to take up to two weeks, following which those in temporary alternative rooms will need to move into the room you were allocated on floor 13. Unfortunately, it will not be possible to remain in your temporary alternative room beyond the transfer date we provide you with. If you have been allocated a room on floor 13 and have not been in touch with us, please do so as soon as possible prior to check in.

How long will I need to be in my alternative room?

If you booked a room with us for the 2021/22 academic year on floors 1, or 3-6 and you have been allocated an alternative room, you will move into the alternative room from the start of your tenancy when you check-in for the full duration of your tenancy period. We do not anticipate you moving into the room you originally booked on floors 1 or 3-6. This is so we can leave rooms on these floors empty without residents, allowing the contractor to undertake work in these rooms with minimal impact to everyone on other floors in the rest of the building. If you booked a room on floors 1 or 3-6 and have not been in touch with us, please do so as soon as possible prior to check in so we can discuss your new room with you.

If you have been allocated a room on floor 13 for the 2021/22 academic year you will be re-allocated a temporary alternative room while over running essential repair work to rooms on floor 13 are finished. Once essential repairs to floor 13 are complete which is expected to take up to two weeks, those in temporary alternative rooms will need to move into the room you were allocated on floor 13. Unfortunately, it will not be possible to remain in your temporary alternative room beyond the transfer date we provide you with.

How do these repair works fit with COVID-19 guidance?

Your safety and wellbeing is our top priority. We understand you may be concerned that we have contractors undertaking work in the building. However, please be assured that we are taking every possible precaution and will operate within COVID-19 government guidance. To provide you with further reassurance, following a detailed assessment of our COVID-19 policies, protocols, arrangements and controls, Prime Student Living is COVID-19 Assured by the British Safety Council.

What is your complaints procedure?

We have been working hard with the construction contractor to create a plan that minimises disturbance and keeps noise disruption to a minimum during the essential repair work and are doing everything we can to make the process as trouble-free as possible. We hope during this time disruption and inconvenience is kept to a minimum, but if you do have cause to complain please let us know. We value your feedback as this helps us put things right, make improvements and stop it happening again. The quickest way to resolve your issue is to speak to a member of the Prime Student Living property team at reception as we are likely to be able to resolve your issue there and then. However, please feel free to contact us in other ways:

 

Email:   portsmouthenquiries@primestudentliving.com

Tel:        +44 (0) 238 1300 206

What is your cancellation policy?

It is fair and reasonable for the Landlord to conduct urgent and essential repairs to the building. This does not constitute a breach of the Landlord’s obligations under the Assured Shorthold Tenancy (AST). The AST has not been frustrated by the circumstances and remains in full force and effect for the full tenancy period. Our standard terms and conditions therefore continue to apply. As such, there is no cancellation or termination right set out within the AST. However, the Landlord is willing to consider inconvenience that is regarded as being intolerable on a case by case basis and will make every reasonable effort to endeavor to find an appropriate solution depending on the specific and individual circumstances. Please contact our property manager via email with evidence if you feel you may qualify for consideration at portsmouthenquiries@primestudentliving.com

I’d like to have a chat with Prime Student Living, is there someone I can speak to?

Lynsey is the Property Manager at Stanhope House and is on hand to provide as much help and support as possible to answer any questions you might have. In addition, Amanda is our dedicated project support manager onsite that will be able to offer assistance. Alternatively you can contact us using:

 

Email:   portsmouthenquiries@primestudentliving.com

Tel:        +44 (0) 238 1300 206

Have you informed the University?

Yes. We have fully briefed Portsmouth University of the planned repair work, along with the Students Union and ANUK.

 

UoP Accommodation Team Tel:  +44 (0) 2392 843 214

Email: student.housing@port.ac.uk

 

UoP Student Union Tel: +44 (0) 2392 843 628

Email: advice@upsu.net