Are you British Safety Council COVID-19 Assured?

Yes we are! Following a detailed assessment, reviewing our current COVID-19 policies, protocols, arrangements and controls, including interviews with our teams – we passed with flying colours! Read more here.

Are the properties kept clean?

Sparkling. All our properties have a dedicated Housekeeper who works to keep the property shared spaces in pristine condition. We currently have an increased cleaning regime, particularly in shared areas. We encourage all residents to keep their shared kitchen areas clean and we carry out termly inspections.

What support do you offer for students in isolation?

Let the property team know if you need to self-isolate and we will email you and your flat mates a guide with lots of useful info. We will bring parcels/food deliveries to your door, can deliver post, and can also collect any home tests for posting.

Is there social distancing in the properties?

We are operating a one-way system around the building to help with social distancing. Please follow the directional arrows on the floors in shared areas.

What is your policy on wearing face coverings?

It is mandatory to wear a face covering in communal areas of the property. Please wear a face covering, unless exempt, when walking around the property, at reception, in the common rooms, gym and lift. You do not need to wear a face covering inside your flat unless you are self-isolating and using the shared kitchen.

Can I have visitors and how can they stay safe?

Yes, we’d love you to show off your home to friends. We ask you don’t allow visitors who have symptoms or should be self-isolating. Make sure visitors check in using the track and trace QR code and ask them to follow the same safety measures as you do; by wearing face covering in the lifts, following hand hygiene guidance and one ways systems.

What other safety measures are in place?

We have perspex screens in place at our receptions, hand sanitiser stations in shared areas, our property teams and contractors continue to wear PPE, as appropriate. We review all measures regularly and will email you with updates.